Terms & Condition

  1. Booking

We request a minimum of 3 hours’ notice for any online bookings. If your booking is less than 3 hours, please call our office to check availability. 

 
You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Harlesden Cars shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. 
 
You must order a suitable car size for the number of passengers and luggage. Harlesden Cars cannot guarantee to carry excessive amounts of luggage.  
 
You must supply all information required on the booking form, please use the additional information box to inform us of anything.  

  1. The Service

Harlesden Cars will track all incoming flights, to ensure our driver reaches you at your specified time.  

 
Meet & Greet service is optional however, it provides peace of mind and is available at additional charge of £5.00 including car park. 
 
Whilst we do our at most to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control. 
 
Please note that a child, no matter what age, counts as one passenger. If a child seat is required, please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat or if you have your own child seat, you are most welcome to bring it. Please note that you must carry out the installation of the child seat.  
 
If the driver is stuck in traffic or for, any other reasons cannot reach in time at the point of collection we will try to provide you with a car from one of our partners.  
 
In the event that our driver does not show up at the scheduled time for collection, please contact us on +44208 961 2626.  
If you leave the pickup point without informing us, we will not be liable for any compensation to you. If you take a minicab or a black cab from another company without our consent, we will not be liable to pay you the price for it or refund you.  
We reserve the right to change without notice, your Minicab, Taxi, and Chauffeur or Chauffeur driver at any time if necessary 
 
Harlesden Cars maintains a strict non-smoking policy in all its vehicles. 
 
Eating & drinking are not permitted in our vehicles.  

  1. Prices & Payment

Harlesden Cars will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are inclusive of VAT & card surcharge. Harlesden Cars may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.  

 
If you accept the quotation, you will receive confirmation of your booking by email. Please check you are booking confirmation carefully and inform Harlesden Cars promptly of any errors. Harlesden Cars shall not be responsible for any delays caused or costs arising by your failure to provide Harlesden Cars with correct information. 
 
The price of the Service will be as quoted on the Site except in cases of obvious error. 
 
 
 
Toll charges are not included in online prices but the customer can pay cash to the driver.  
 
A 50% surcharge will be added to any journey booked on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day. An extra charge may also be added to any journey on Public / Bank Holidays. Please check when booking. 

  1. Waiting Charges

Our waiting charges are £3 per every 15 minutes.  

If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.  
 
Incoming flights allows 60mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.  
 
Train station pick up gives you 20 mins free waiting time, after which waiting charges apply 
 
Postcode pick up gives you 15 mins free waiting time, after which waiting charges apply.  
 
For airport pick up our driver will wait up to 90 minutes, without having made contact with the passenger. If after 90 minutes Harlesden Cars driver still has not made contact with passenger, this will result as a no show & no refund will be offered. 

  1. Cancellations

If you need to cancel your booking, please contact Harlesden Cars as soon as possible. We will be happy to cancel & refund a booking as long as we have 24 hours’ notice. If you cancel a booking after the vehicle has been dispatched then a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.  

 
Any cancellation will incur an admin fee of 7%. 

  1. Liability

All our vehicles are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk. 

Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Harlesden Cars or our sub-contractors shall not be held responsible/liable for any loss/damage to such property.  
 
Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control. 
 
Harlesden Cars shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. 
 
If the car breaks down during your journey, Harlesden Cars will endeavour to arrange an alternative car to complete the journey as soon as practicable. 
 
Harlesden Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.  
 
It is illegal to make a private booking with our drivers. Harlesden Cars will not be liable for any situation faced by the passenger while traveling on a booking not confirmed with the office.  

  1. Complaints

We take complaints very seriously and investigate every complaint thoroughly. Please email any  
Complaints to  
bookings@harlesencars.co.uk 
Quoting your reference number and as much information as possible. 

  1. Miscellaneous 

At times Harlesden Cars may use sub-contractors/ collaborate company to cover a journey.  

You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.  
 
Harlesden Cars do allow some pets however; this needs to be stated at time of booking.  
 
A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver* 
 
Harlesden Cars have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.  
Harlesden Cars will refuse or terminate any booking with immediate effect if your behaviour possesses any driver or vehicle at risk of damage, violence, or abuse by you or any passenger in your party.  
All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.  
 
In accordance with Public Carriage Office guidelines, Harlesden Cars will keep a lost property book at our office, and will endeavour to return any lost goods left in our vehicle(s). 
 
Harlesden Cars may change these terms and conditions at any time. Existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.  
 
By Completing of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.